Refund policy
Every Kindred Oddities sweatshirt is printed to order, so we don't accept returns or exchanges for the wrong size or a change of mind. If something is wrong with your order, we'll make it right.
What we replace or refund
- Items that are misprinted or defective
- Items damaged in transit
- The wrong item, size or color compared with what you ordered
- Parcels lost in transit
How to request a replacement or refund
- Email hello@kindredoddities.com within 30 days of delivery.
- Include your order number, a short description of the problem, and clear photos of the issue (plus the size label, if the size is wrong).
- We'll review your request within 1–2 business days and send you a free replacement or a full refund, whichever you prefer. In most cases you won't need to send the item back.
What we can't accept
- Returns or exchanges because the wrong size was ordered. Please check our size guide before ordering.
- Returns because of a change of mind.
- Damage caused by washing or care that doesn't follow the care instructions.
- Slight differences in color between your screen and the printed item.
- Requests made more than 30 days after delivery.
Cancellations and changes
Email us as soon as possible. If your order hasn't gone into production yet, we can change or cancel it and refund you in full. Once it has been printed, it can't be cancelled.
Refund timing
Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take another 5–10 business days to show it. Duties or taxes charged by Canadian customs are collected by customs, not by us, so we can't refund them.
This policy doesn't affect any rights you have under the consumer protection laws where you live.